Tecno Epoxi is passionate about serving its customers, cares for and is concerned with the privacy and protection of the personal data of its customers, employees, partners, suppliers and all other holders of personal data, and is committed to ensuring that these rights are respected, observing the applicable laws.
If you have any questions about the content of this Policy, please contact our Supervisor directly by e-mail: tecnoepoxiflooring@gmail.com
1. How do we collect your personal data?
When you access and use our website or our Tecno Epoxi platform, or when interacting with Tecno Epoxi in other ways, we may collect your personal data in different ways, such as those indicated below:
For the provision of information by you, when you fill in the data to register on the Tecno Epoxi platform, to subscribe to our newsletter, to request more information about our solutions, and by other means or communication channels, such as telephone, email or messages on our social networks.
By automatically collecting data such as your device type information, your device's unique identifier number, browser type, approximate geographic location, through your browser tools and other technologies such as cookies (see section 7 of this Policy ).
By receiving your personal data from recruitment companies, referrals, or other people who share your data with us for the purpose of allowing your participation in selection processes conducted by Tecno Epoxi.
By receiving your personal data through our partners, group companies, service providers, suppliers or third parties, as in cases where we have business relationships with your employer, when we may receive your personal data to ensure our communication and confirm the your identity as an employee of that company or for your registration on the Tecno Epoxi platform. We also receive your personal data from companies with which you have a business relationship and that use chatbot services or other solutions provided by Tecno Epoxi.
2. For what reasons do we collect your personal data?
Tecno Epoxi processes your personal data for different purposes, according to your relationship with Tecno Epoxi and the way you interact with us.
Among the main purposes for which we collect, process or otherwise treat your personal data are the following:
For user registration. We will treat your personal data that is necessary to register as a user on the Tecno Epoxi platform, in order to allow the creation and management of your account, whether linked to your employer or directly to you.
For the creation and use of the Tecno Epoxi platform. We will process personal data to enable the functionality of the resources used by you to create and use the chatbot, Contacts, Service, Payments, among other resources.
To answer your questions, compliments, complaints, suggestions and communicate with you. When you contact us, whether through our website, by phone, by email, relationship and customer/customer service sites or any other means of communication, we will treat your personal data so that we can communicate with you, responding to your doubts, compliments, complaints or suggestions, as well as any message you have sent us, including for communicating technical problems with the use of our website, the Tecno Epoxi platform.
To promote our activities. We will treat your personal data to send you our newsletter, invitation to events made by Tecno Epoxi and/or with partner companies, as well as information about our services, research, studies, news, podcasts, videos, promotions, new solutions or any other content or material that we produce, in order to promote our activities.
For marketing, sending information about our products or services. If you already have a business relationship or have previously interacted with Tecno Epoxi, or have registered to receive Tecno Epoxi materials and newsletters, through the website, content download or access to sponsored media, we will be able to handle your personal data for marketing and/or for sending information about the products or services provided by Tecno Epoxi.
For contacting potential customers, leads and prospects. If you have filled out the form on our website to contact our Sales team, provided your information via landing pages, or if we identify that you or your organization may be interested in our products or services, we will use your personal data to promote our activities and to contact you and share information about the solutions provided by Tecno Epoxi.
To conduct satisfaction surveys. We may process your personal data to carry out satisfaction surveys, to identify whether the products or services we offer are being received positively and what can be changed so that usability and operability are better.
To recruit new employees. When you send us your resume by email, social networks, instant messaging applications, among others, when we receive your resume from third parties or when we have an open selection process and we look for professionals in the market, we will treat your personal data for the purpose to recruit new employees, contacting them and allowing them to participate in all stages of their selection processes, such as interviews, group dynamics, practical or theoretical tests, among other activities inherent to the recruitment process, to assess the compatibility of their professional profile with the characteristics of the vacancy open.
To analyze the use of our platform. When you access and browse our website or the Tecno Epoxi platform, we will treat your personal data to understand aspects related to the use of the website or platform, such as the pages that were visited and the duration of visits, the form of interaction through of Tecno Epoxi, the most used tools, among other aspects related to the use of the platform, in order to improve the content that is provided to visitors, customers and data holders, as well as we will treat their personal data to identify the adherence rate of the emails we send and interaction with the content we publish, to understand which materials we produce are being most well received by our users.
To ensure the security of our platforms. We will handle your personal data to ensure the security of the Tecno Epoxi website and platform, evaluating unusual patterns in relation to its use, bulky requests for unexpected access, access attempts with invalid logins and passwords, among other actions that may indicate an attack cyber or against the confidentiality, integrity or availability of our systems.
To comply with legal, regulatory or court orders. When we need to comply with legal, regulatory or court orders, we will process your personal data that is necessary for such purposes, including by sharing this data with public bodies and the Judiciary Branch.
To defend us in legal, administrative or arbitration proceedings. When necessary, we will process your personal data to defend our interests in legal, administrative or arbitration proceedings brought by you or third parties against us, or brought by us against you or third parties.
To ensure the safety of our facilities and employees. If you come to our physical facilities, we will treat your personal data to ensure the security of our employees and our facilities, including the security of the information we store, whether personal data, trade secrets or other corporate information.
To ensure the protection of your health, the health of our employees and third parties. If you personally attend our physical facilities, we will handle your personal data to ensure that you, our employees or third parties do not show any symptoms of an infectious disease (especially COVID-19), which could compromise the health of everyone.
To evaluate new acquisitions. We will treat your personal data when necessary in the process of evaluating new acquisitions of products, services or equity interests in other organizations, especially during the legal or tax due diligence process, during which we may have access to information about employees of the organizations we are evaluating them as commercial partners or as potential acquisitions of equity interests.
To investigate any complaints. When you initiate or are involved in any report made in our Whistleblower Channel, about conduct that is not consistent with our business values or that violates current legislation, we may process your personal data to investigate the reports made and, if you have been the whistleblower and choose to reveal your identity, report to you the development of the process related to the complaints.
For credit analysis. In cases where Tecno Epoxi sells products or services to you, we will process your personal data to assess your ability to meet your financial obligations and to protect our credit.
Conducting meetings, videoconferences or conference calls. We will treat your personal data for meetings, videoconferences or telephone conferences, including, depending on the means used, your image and voice, as well as identification and electronic correspondence data, for sending invitations and links to access the meetings.
To receive referrals from third parties. We will treat your personal data when we receive indications from third parties about your potential interest, or the potential interest of your organization, in contracting our products or services, allowing us to contact you later to present our solutions.
To carry out internal audits. We will treat your personal data when necessary to carry out internal audits of our platforms and systems, including in relation to financial, tax and accounting audits, audits of compliance with laws and regulations to which we are subject, audits of financial controls and risks , audits for the reorganization, sale, assignment or transfer of part or all of our assets, audits required by Government Authorities, or any other audits that are necessary or relevant for the proper development of our business.
3. What data do we collect?
To achieve the purposes indicated above, we may process one or more of the following personal data, to the extent necessary for the respective purposes:
User registration data. When you are a user of the Tecno Epoxi website or platform, we will treat data such as your full name, email and telephone number to create your account and to receive our newsletter and marketing emails. For the Commercial team to get in touch with you, we will treat the data filled in the form, such as your full name, email, telephone number and position in your company.
Device and usage data. We will handle data related to your use of the website and the Tecno Epoxi platform, such as clicks, page scrolling, cursor scrolling and pages visited, geolocation, date and time of access, IP of your device, browser used, type of device, preference of language, features used, registrations made, among others.
4. Who is your personal data shared with?
We may share your personal data with:
Companies of our Economic Group. We may share your personal data with other companies in our economic group, in order to improve our products or services and gain efficiency in our business, as in the case of using unique or integrated systems between companies of the same group.
Our partners, service providers and suppliers. In order to carry out our commercial activities, we maintain relationships and contract with various partners, service providers and suppliers, which are essential for our business. Some of these partners and suppliers may need access to the personal data we collect in order to perform their roles as cloud data hosting service providers or email communications solutions providers, external recruiters, auditors, banks and affiliated companies , in which case we will share your personal data with them. We carry out an assessment of all our partners and suppliers, requiring that personal data be handled in accordance with all applicable laws and ensuring information security, in order to minimize any risks in data sharing.
External advisors. We may share your personal data with external advisors who provide services for us, including financial, accounting, legal or technical advisors, who need access to the data to carry out the activities for which they were hired.
Government Authorities. We may share your personal data with any and any Governmental Authority that requests it, including supervisory bodies for work activities or financial activities, in order to comply with our legal or regulatory obligations.
Judicial power. We may share your personal data with bodies of the Judiciary whenever necessary to comply with a court order, our legal or regulatory obligations, or for the regular exercise of our rights.
Police Authorities. We may share your personal data with law enforcement authorities or bodies with police power, such as the Public Ministry, whenever we understand that there is suspicion or confirmation of any illicit and criminal act, when necessary to protect our employees, our rights and our property, even when there is no legal or regulatory obligation that requires sharing.
With third parties interested in combining or acquiring our business. We may share your personal data with third parties interested in the combination or acquisition of our business, with whom we are dealing with potential merger, acquisition or incorporation operations of Tecno Epoxi, its business units or its specific assets, both during the phase of diligence carried out by third parties in Tecno Epoxi's business or at a later time, with its definitive transfer to the acquiring company or person, when applicable. In the event of any insolvency or reorganization proceedings at Tecno Epoxi, your personal data may also be shared with third parties that acquire our business or assets.
For third parties indicated by you. We may share your personal data with third parties who have been appointed by you, upon your request and based on your consent.
5. What are the legal bases that authorize the processing of your personal data?
All our personal data processing operations are always carried out on a legal basis provided for in the applicable legislation, in accordance with the particularities of each data processing activity.
Among the legal hypotheses that authorize the processing of your personal data that are used by us to allow our processing activities are the following:
Contract execution. When you decide to use the Tecno Epoxi platform, we establish a contractual relationship with you based on your adherence to the Terms of Use of the Tecno Epoxi platform, and, in the case of paid plans, on the signing of the Tecno Epoxi Contract, to make the features available. In these cases, we will treat your personal data that is necessary for the execution of the contract, such as, for example, your full name, email, telephone, in order to link your registration to the platform.
Regular exercise of rights. We may process your personal data when necessary to allow the regular exercise of our rights in contracts, or in administrative, judicial or arbitration proceedings, such as, for example, the indication of your registration data in a lawsuit filed by you against Tecno Epoxy.
Protection of life or physical safety. We will process your personal data when necessary for the protection of life or physical safety, yours or third parties, for example, when taking your temperature measurement before allowing you to enter one of our physical facilities, to ensure that you does not show signs of infection by infectious diseases that could contaminate our employees or third parties.
Legitimate interest. We will process your personal data when we have a legitimate interest in the processing, except where your fundamental rights and freedoms prevail, such as when we promote our activities by sending emails to our customers.
Guarantee of fraud prevention and the security of the holder. We will process your personal data when necessary to ensure fraud prevention and the security of the holder, in identification and authentication processes for records in electronic systems.
Consent. When we do not have another legal basis that allows the processing of your personal data, we may process your personal data based on your free, unambiguous and informed consent, which can be revoked at any time, free of charge and easily.
For more details on the legal basis used in a specific processing of personal data carried out by us, please contact our Supervisor, by e-mail: tecnoepoxiflooring@gmail.com
6. How long are your data processed
Tecno Epoxi is committed to treating your personal data only for the period that is necessary to achieve the specific purposes of each treatment, with the retention of data for the shortest period possible, taking into account all existing legal and regulatory obligations and the need defense of Tecno Epoxi's interests in judicial, administrative or arbitration proceedings.
In this sense, retention periods are defined by Tecno Epoxi according to the specific characteristics of each treatment, including the purposes for the treatment, existing legal or regulatory obligations, among other relevant criteria for this definition.
7. Cookies
Cookies are text or image files made available on our website and stored on devices used by Users who access them, for operation, performance and navigation optimization.
These cookies can also be used to measure performance metrics, enable the site to function correctly and make it more secure, provide a better user experience, understand how the site works and where it needs to be improved, and collect information about user behavior. There are several types of cookies. On our website, we use the following cookies:
Strictly necessary cookies. They are essential for the functioning of our website, to ensure its security and proper performance, without which it would not function properly.
Preferred Cookies. They store information about your preferences, such as your language and region, allowing for a better browsing experience on the site.
Analysis Cookies. They collect information about your behavior while browsing our website, such as the pages that are accessed, the time you visit, the pages rarely accessed, in order to allow us to improve the quality of the website.
An example of the cookies we use are those provided by Google Analytics, which help us to understand users' interaction with our platform, in order to then find opportunities to improve our services.
If you want to manage your cookie preferences, you can set your browser or device to remove them. However, by taking this action, you are aware that some features may not work properly and that your experience with Tecno Epoxi may not be as personalized, compromising the usability of the platform.
Each browser provides its own means of setting cookies. When accessing their websites, you will be subject to the privacy policies of other companies, which may not be consistent with or similar to the terms of this Policy. To learn more about managing and deleting cookies from your browser, visit:
How to remove cookies on Google Chrome
How to remove cookies on Mozilla Firefox
How to remove cookies on Internet Explorer
How to remove cookies on Safari
8. Information Security
Tecno Epoxi adopts technical and organizational measures, based on good market practices, to protect your personal data against unauthorized access or illegal or accidental situations of destruction, loss, alteration, communication or any other form of inadequate treatment. Your data is stored in a secure operating environment that is not publicly accessible.
Among the measures we adopt to protect your personal data are: access controls, monitoring access to local networks and remote connections via VPN, user authentication, antivirus, firewall, maintenance of backup copies, periodic testing and scanning of the systems, data encryption in transit and at rest, among others.
We maintain administrative, technical and physical safeguards to support the protection of the personal information you share with us. These actions are associated with the effort to prevent security incidents, such as loss, misuse and unauthorized access, disclosure, alteration, destruction or any counterattacks perpetrated by malicious people, which can be highly sophisticated and innovative, with techniques and methods hitherto unknown, even by the best information security tools.
We know that no transmission over the Internet is 100% secure, therefore, the security of your data also depends on you taking reasonable steps to use your devices and software. It is important that you protect data such as your email and password used for authentication on the Tecno Epoxi platform. In this way, we prevent others from accessing your services.
The security of your data also depends on your taking reasonable steps in the use of your devices and software. If you identify or become aware of anything that could compromise the security of your personal data, or any possible vulnerability in our website or systems, please contact us.
9. How to contact us
If you have any questions about this Policy or about the way your personal data is handled by Tecno Epoxi, or if you want to contribute with complaints, suggestions or comments about our personal data processing practices, please do not hesitate to contact us with us.
We have a duly appointed Data Protection Officer, who is ready to answer all your questions or complaints, being the point of contact for your communication with Tecno Epoxi regarding the processing of your data personal.
Our Manager can be contacted directly through the following channel: tecnoepoxiflooring@gmail.com